Privacy Policy

Last updated: August 19, 2026

This Privacy Policy explains how 3dskyhub ("3dskyhub", "we", "us") collects, uses, stores, and protects personal data when you use the 3dskyhub website, the 3dskyhub plugin for 3ds Max, and any related services (together, the "Service").

1. Who we are

3dskyhub operates the Service. For any privacy-related question or request, contact us at hello@3dskyhub.com.

2. Information we collect

Account information. When you create or use an account, we collect your email address, account identifier, authentication information, subscription status, and account settings.

Payment information. Payments are processed by third-party payment providers. We do not receive or store full payment card numbers. Payment providers may share limited transaction data with us, such as payment status, transaction identifier, plan purchased, billing country, date, and amount. Payment providers process your data according to their own privacy policies.

Usage information. To operate features of the Service, we process activity data linked to your account, such as downloads, favorites, purchased packs, and searches performed in the plugin or on the website.

Technical information. We automatically collect technical data including IP address, browser or plugin version, operating system, device information, session data, error logs, access times, and security or fraud-prevention signals.

Cookies and similar technologies. We use cookies and similar technologies for authentication, account security, remembering preferences, basic analytics, fraud prevention, and maintaining sessions. Where required by law, non-essential cookies are only used after obtaining your consent.

3. How we use information

• Provide and operate the Service, including the plugin and library sync;
• Create and manage user accounts;
• Deliver downloads and purchased packs;
• Manage subscriptions and payments;
• Provide customer support;
• Prevent fraud, abuse, unauthorized access, and security incidents, and enforce our Terms of Service;
• Comply with legal obligations;
• Analyze and improve the reliability and performance of the Service;
• Send important communications about your account, subscription, security, or the Service.

We do not sell personal data.

4. Legal bases for processing

Where the GDPR or similar laws apply, we rely on one or more of the following legal bases: performance of a contract with you; compliance with legal obligations; our legitimate interests in operating, securing, and improving the Service; and your consent, where consent is required. Where processing is based on consent, you may withdraw it at any time.

5. Sharing and service providers

We use third-party providers to operate the Service, including hosting and infrastructure providers, content delivery networks, payment processors, and email or support tools. Personal data may be shared with these providers only where necessary to deliver the Service, and we require them to process it solely for authorized purposes with appropriate safeguards. We may also disclose data where required by law or to protect our legal rights.

6. International transfers

Our service providers may process information in countries other than your country of residence. Where required by applicable law, we use appropriate safeguards for international transfers of personal data.

7. Data retention

We retain personal data only for as long as reasonably necessary for the purposes described in this Policy, including providing the Service, maintaining accounts, complying with accounting and legal requirements, resolving disputes, preventing fraud and abuse, and protecting our legal rights. Retention periods may vary depending on the type of data. You may request deletion of your account at any time.

8. Data security

We implement reasonable technical and organizational measures designed to protect personal data against unauthorized access, accidental loss, alteration, disclosure, destruction, and misuse. No internet-based service can guarantee absolute security.

9. Your rights

Depending on your location and applicable law, you may have the right to access your personal data, correct inaccurate data, request deletion, restrict or object to certain processing, receive a portable copy of your data, and withdraw consent. You also have the right to lodge a complaint with your competent data protection authority. To exercise any of these rights, contact hello@3dskyhub.com. We may need to verify your identity before processing a request.

10. Children

The Service is not intended for children who are not legally permitted to enter into a contract for the Service. Where required by law, parental or guardian consent must be obtained before a minor provides personal information or uses the Service.

11. Changes to this Policy

We may update this Privacy Policy when the Service, our providers, legal obligations, or data-processing practices change. The current version will always be published on this page with its "Last updated" date.

12. Contact

For privacy-related questions or requests: hello@3dskyhub.com