Legal

Refund Policy

Last updated: August 19, 2026

3dskyhub provides digital products and services with immediate access upon purchase. Because access to digital content is delivered instantly and cannot be returned, all purchases are final.

1. Subscriptions

Subscription payments (monthly, annual, and Lifetime) are non-refundable, in whole or in part.

You can cancel a recurring subscription at any time from your account. Cancellation stops future renewals; no refund is issued for the current billing period, and you keep full access until it ends.

We do not provide refunds or credits for partially used billing periods, unused downloads, or periods in which you did not use the Service.

To avoid being charged for the next period, cancel before your renewal date. Renewal charges that have already been processed are not refundable.

2. Marketplace packs

Marketplace packs are one-time purchases of digital content. Once a pack has been purchased and made available for download, the sale is final and non-refundable, regardless of whether the files have been downloaded.

Specific terms for pack purchases:

Packs are digital content. The download becomes available as soon as the payment is confirmed.

By completing the payment you accept that the download begins immediately and that, as this is digital content, you lose your right of withdrawal.

If a file is defective and we cannot correct it, we will refund the purchase. Contact us at hello@3dskyhub.com.

Prices are shown with VAT included.

Payments are processed by Stripe.

3. Right of withdrawal (EU/EEA customers)

If you are a consumer in the EU or EEA, you normally have a 14-day right of withdrawal for online purchases. For digital content and digital services, this right is lost once performance has begun. By completing a purchase, you expressly request and consent to immediate access to the digital content or service, and you acknowledge that you thereby lose your right of withdrawal once access is provided.

4. Exceptions

The following situations are handled individually — contact us and we will resolve them:

Duplicate charges or clear billing errors;

Payment processed without the corresponding access or product being delivered;

Any refund required by mandatory applicable law.

5. Chargebacks

If you believe there is a problem with a charge, please contact us first at hello@3dskyhub.com — most issues can be resolved quickly. Initiating a chargeback for a valid charge may result in suspension of the associated account while the dispute is reviewed.