Founders · Lifetime 25% off
3dskyhub

Help and support

Answers to what people ask us most. If yours is not here, write to hello@3dskyhub.com or open the chat at the bottom right — a person reads it.

Getting started

How do I get the models?
Through the library on this site: sign in, find the model you want and download it. The 3dskyhub plugin, which does the same from inside 3ds Max, is still in development — when it is ready it will be on the plugin page.
Do I have to pay to start?
No. A free account never expires: you can browse the whole library and download every model marked Free, with no card and no trial period counting down.
What do I need on my computer?
Windows 10 or 11, 64-bit, and Autodesk 3ds Max 2021 to 2026 to open the files. The library itself works in any browser.
Do I have to download the whole library at once?
No. Models are downloaded one at a time, when you need them. Nothing is installed in the background.

The models

What format do the models come in?
Native 3ds Max files (.max) with their textures included, so they open ready to render — no re-linking and no hunting for maps.
Which render engines are covered?
V-Ray and Corona. Every model is labelled with its engine and you can filter by it, so you only see what your scene can render.
Can I use the models in commercial work?
Yes — in client projects, renders, animations and portfolios. What you cannot do is resell or redistribute the files themselves, on their own or inside another library.
A model will not open, or a texture is missing
Write to hello@3dskyhub.com with the name of the model. We check that particular file and either fix it or take it down; it helps if you say which version of 3ds Max you are using.

Account and billing

Can I cancel whenever I want?
Yes, from your account page. Cancelling stops future renewals; the time you already paid for stays available until it runs out.
How do I change plan, or get an invoice?
Neither is self-service yet. Write to hello@3dskyhub.com and we do it by hand — tell us the account email and which plan you want.
Do I get a refund if I change my mind?
The models are a digital product and you get them straight away, so there is no refund once the download is available. The refund policy page has the exact wording.
Can I use my account on more than one computer?
Yes. The account works across several machines, so a studio with a few workstations is covered. What is not allowed is sharing it with other people.

Packs

Do I need a subscription to buy a pack?
No. A pack is a one-time purchase and it is yours to keep, with or without a subscription.
Where do my packs go after I buy one?
To your account, under your purchases. The download stays there — you do not have to grab everything the same day.

Rights and takedowns

Something of mine is published here
Tell us and we take it down, normally within 48 hours. The copyright page says exactly what to send and where.

Where to go next

Still stuck? hello@3dskyhub.com